Refunds

Updated 28 September 2026

First paid charge

You may request a full refund within 14 calendar days after your first paid subscription charge. This applies whether or not you have used the service. A free trial is separate from this refund window.

How to request a refund

Email info@faseel.app with your product name, account email and order reference. Do not send card details or passwords. For a purchase processed by Paddle, you may also contact Paddle buyer support using the link in your receipt. We will request processing of eligible refunds through the payment provider. Refund arrival depends on the payment method and provider; we do not promise an exact bank settlement date.

Renewals and cancellation

You can cancel before your next renewal to prevent the next charge. Cancellation alone does not refund an earlier charge. For renewal charges or requests outside our first-charge window, contact us or Paddle for review under the applicable purchase terms. Nothing here limits mandatory legal rights or rights provided by Paddle's buyer terms and refund policy.

Service access

When a refund for a subscription is processed, access supplied by that subscription may end. Unrelated purchases are unaffected. Contact support about exporting your information before ending service.